Privacy Policy
At Pause, we respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).
What We Collect
We may collect:
- Name, phone number, email
- Appointment and booking details
- Messages sent via website, Instagram, or WhatsApp
- Basic technical data (cookies, IP address)
How We Use Your Data
We use your data to:
- Manage bookings and provide services
- Communicate with you about appointments
- Send updates, offers, and news (only with your consent)
- Improve our services and website
Marketing & Communication
If you agree, we may contact you via:
- Social media
Data Protection
Your data is stored securely and accessed only when necessary.
We do not sell your personal information.
We do not sell your personal information.
Sharing Data
We may share data only when necessary:
- With booking or CRM systems
- If required by law
Cookies
We use cookies to improve your browsing experience. You can manage or disable them in your browser settings.
Booking policy
Online booking is available with card payment. A 30% deposit is required to confirm your appointment and allows our specialists to prepare for your visit with care and attention.
You are also welcome to book directly through our administrator via WhatsApp or phone — we will be happy to help you choose the right treatment and find the most convenient time.
For guests with an active studio deposit, all appointments are arranged personally through our administrator to ensure a smooth and tailored experience.
Please note that deposits are non-refundable. We are happy to accommodate one reschedule if requested at least 24 hours before your appointment. In this case, your deposit will remain valid for 1 month.
Requests to reschedule on the day of the appointment are reviewed individually and depend on specialist availability. For any changes to your booking, please contact our administrator — we will always do our best to assist you.
You are also welcome to book directly through our administrator via WhatsApp or phone — we will be happy to help you choose the right treatment and find the most convenient time.
For guests with an active studio deposit, all appointments are arranged personally through our administrator to ensure a smooth and tailored experience.
Please note that deposits are non-refundable. We are happy to accommodate one reschedule if requested at least 24 hours before your appointment. In this case, your deposit will remain valid for 1 month.
Requests to reschedule on the day of the appointment are reviewed individually and depend on specialist availability. For any changes to your booking, please contact our administrator — we will always do our best to assist you.
Your Rights (GDPR)
You have the right to:
- Access your data
- Correct or delete it
- Withdraw consent
- Request data portability